Refunds and Returns

At, we assure you of receiving top-notch products in excellent condition, delivered to your doorstep. In the unlikely event that you are unsatisfied with your shipment, we offer a hassle-free replacement or return policy. Kindly adhere to the following guidelines for returns:

The following items can be returned within 45 days of purchase – 

  • Unopened merchandise in it’s original packaging
  • Defective Products
  • Mispacked merchandise or products shipped incorrectly
  • Uninstalled merchandise

Unless defective, a 25% restocking fee will apply to all returned merchandise. Please note that skylights with factory installed blinds or custom skylights cannot be returned. cannot be held responsible for any labor costs resulting from the installation of incorrect or faulty parts.

Upon delivery, please thoroughly inspect the package for any signs of damage. If you notice any damage to the contents of the shipment, please refuse the package. We will make every effort to promptly send out a new order. Any fees associated with return shipping are the responsibility of the customer. Refunds for returned items will be processed within 10 working days.

To initiate a return please contact us via email with your order number and issue: or call us at: 1-800-667-5660 


When your order is placed you will receive an email with confirmation of your purchase. Within one or two business days of placing your order you will receive a second email with shipping information.

Typically, it takes 3-5 business days for VELUX products to be delivered after placing an order. However, lead times can differ based on your location, seasonal factors, and the particular configuration of the product. If you would like an estimate of shipping time frame for any particular product please call 1-800-667-5660.

Items Damaged During Shipping

At, we carefully select and partner with reliable and reputable carriers, but unfortunately, shipping damage can still occur. If this happens, resolving the issue depends on the cooperation of all parties involved. We strive to ensure that your shipment arrives on time and in good condition. In the event that a claim arises, we work with our customers to satisfy everyone involved.

To help ensure that your shipment arrives in good condition, please inspect your packages thoroughly right away, including opening any boxes to inspect their contents, before signing for delivery. If you notice any obvious damage, please refuse the package and contact us promptly. If you discover damage to the product after opening the package, please contact us within 48 hours, save the product and all original packaging.

For shipments received through United Parcel Service or Federal Express, if you discover damage to an item after accepting delivery, you must contact us within 48 hours to initiate a claim. We will file the claim with the shipping company and take responsibility for handling it. If you do not contact us within 48 hours, you will be responsible for filing the claim with the shipping company.

For shipments received via common carrier (freight-line truck), if you discover damage to an item after accepting delivery, you must contact both and the freight company within 48 hours. If you did not mark the delivery as “SUBJECT TO INSPECTION” or “DAMAGED,” any shipping damage will be your responsibility. If you did mark the delivery as “SUBJECT TO INSPECTION” or “DAMAGED” and reported the damage within 48 hours to both and the freight company, we will take responsibility for filing a claim with the freight company.

Please keep in mind that resolving the claim with the carrier may take up to 90 days, and your credit for the damaged item may be delayed while the claim is resolved. We may require your assistance as we pursue the claim for damage. If you have a camera or digital camera, photographs that record the date on which they were taken can help to speed up the claim process. Remember to save the damaged product and the original box the product was shipped in so that the delivery service can examine the actual items.